TERMS OF SERVICE

Effective Date: July 15, 2026

These Terms of Service (“Terms”) govern your access to and use of the LocalCrown LLC website, communications, and services.

By accessing our website, submitting information, scheduling an appointment, purchasing services, or otherwise working with LocalCrown LLC (“LocalCrown,” “we,” “us,” or “our”), you agree to these Terms.

If you do not agree with these Terms, do not use our website or services.

1. OUR SERVICES

LocalCrown provides business-to-business marketing and customer-acquisition services. Depending on the specific agreement, our services may include:

- Advertising campaign creation and management

- Lead generation

- Lead qualification

- Telephone, email, or text-message follow-up

- Appointment booking

- Call generation

- Marketing automation

- Customer relationship management assistance

- Campaign tracking and reporting

- Consulting and related marketing services

The exact services, deliverables, pricing, payment structure, and responsibilities for each client will be described in a separate proposal, order form, service agreement, invoice, or written communication.

If these Terms conflict with a signed service agreement, the signed service agreement will control.

2. ELIGIBILITY

You must be at least 18 years old and legally capable of entering into a binding agreement to use our services.

If you use our services on behalf of a company or other organization, you represent that you have authority to bind that organization to these Terms.

3. CLIENT RESPONSIBILITIES

When using our services, you agree to:

- Provide accurate and complete business information

- Respond to leads and appointments within a reasonable timeframe

- Maintain all licenses, insurance, registrations, and permits required for your business

- Provide truthful and legally compliant information about your products and services

- Honor valid offers, pricing, warranties, and commitments made to customers

- Follow all applicable advertising, privacy, consumer-protection, telephone, email, and text-message laws

- Maintain sufficient staffing and availability to handle generated opportunities

- Notify LocalCrown promptly of changes that may affect a campaign

- Provide reasonable access to information needed to track results

- Pay all agreed fees and advertising expenses when due

You are responsible for the services you provide to your customers. LocalCrown is not a party to transactions between you and your customers unless expressly stated in writing.

4. ADVERTISING ACCOUNTS AND AD SPEND

Unless otherwise agreed in writing, clients are responsible for all advertising costs charged by platforms such as Meta, Google, TikTok, Microsoft, or other advertising providers.

Advertising spend is separate from LocalCrown’s management fees, lead fees, appointment fees, commissions, or performance fees.

Advertising platforms control their own approval processes, policies, account restrictions, and billing systems. LocalCrown does not guarantee that an advertisement or advertising account will be approved or remain active.

LocalCrown is not responsible for:

- Advertising platform outages

- Account suspensions or restrictions

- Policy changes

- Billing errors caused by an advertising platform

- Changes in advertising costs

- Rejected advertisements

- Events outside LocalCrown’s reasonable control

5. LEADS, APPOINTMENTS, AND RESULTS

LocalCrown may generate leads, calls, appointments, inquiries, or sales opportunities. Unless expressly guaranteed in a signed agreement, LocalCrown does not guarantee:

- A specific number of leads

- A specific number of appointments

- A specific cost per lead or appointment

- That a prospect will attend an appointment

- That a prospect will purchase

- A specific closing rate

- A specific amount of revenue or profit

- Any particular business outcome

Marketing results depend on many factors outside LocalCrown’s control, including:

- Market conditions

- Competition

- Geographic location

- Seasonality

- Advertising budget

- Client pricing

- Client reputation

- Speed of follow-up

- Sales ability

- Service availability

- Customer demand

- Advertising platform performance

Previous results, examples, projections, or estimates do not guarantee future performance.

6. PERFORMANCE-BASED SERVICES

Some LocalCrown services may be priced per lead, call, appointment, booked job, completed job, closed sale, or another performance event.

The applicable definitions, qualification standards, attribution rules, reporting requirements, dispute process, and payment amounts will be stated in the client’s service agreement or proposal.

Unless otherwise agreed in writing, clients must report completed sales or jobs accurately and may not avoid payment by:

- Failing to update lead status

- Moving a customer outside the tracking system

- Using a different telephone number or business entity

- Delaying a transaction to avoid attribution

- Asking a customer to submit information again through another source

- Misrepresenting whether a transaction was completed

LocalCrown may request reasonable documentation to confirm lead status, appointments, completed jobs, or sales.

7. FEES AND PAYMENTS

You agree to pay all fees stated in your proposal, service agreement, order form, or invoice.

Depending on the agreement, charges may include:

- Setup fees

- Campaign-management fees

- Advertising expenses

- Lead fees

- Call fees

- Appointment fees

- Performance fees

- Commissions

- Software or technology fees

- Other approved service charges

Payments are due according to the schedule stated in the applicable agreement or invoice.

You authorize LocalCrown and its payment providers to charge your approved payment method for amounts that are due.

You are responsible for keeping your billing and contact information current.

8. LATE OR FAILED PAYMENTS

If a payment is late, declined, reversed, or otherwise unsuccessful, LocalCrown may:

- Pause advertising campaigns

- Suspend lead delivery

- Suspend access to services

- Withhold new work or deliverables

- Terminate the service relationship

- Pursue collection of unpaid amounts

You remain responsible for valid charges incurred before suspension or termination.

Any late fee or collection cost must be permitted by applicable law and disclosed in the applicable client agreement or invoice.

9. REFUNDS

Unless otherwise stated in a signed agreement, payments for completed work, delivered leads, qualified calls, booked appointments, earned commissions, setup work, software access, and advertising services are nonrefundable.

Advertising spend paid directly to third-party platforms is governed by those platforms’ refund policies.

If you believe a charge is incorrect, contact LocalCrown promptly with the reason for the dispute and supporting information.

Any specific guarantee, credit policy, replacement policy, or refund arrangement must be stated in writing.

10. CANCELLATION AND TERMINATION

Cancellation requirements will be stated in the applicable client agreement.

Unless a different requirement is provided in writing, either party may request cancellation by giving written notice.

Cancellation does not eliminate responsibility for:

- Services already performed

- Advertising costs already incurred

- Leads or appointments already delivered

- Performance fees already earned

- Outstanding invoices

- Other charges incurred before the effective cancellation date

LocalCrown may suspend or terminate services immediately if a client:

- Fails to make payment

- Provides false or misleading information

- Uses our services unlawfully

- Violates advertising platform rules

- Harasses or threatens our staff, contractors, leads, or partners

- Damages or attempts to damage LocalCrown’s systems or reputation

- Creates an unreasonable legal, financial, or reputational risk

11. ACCEPTABLE USE

You may not use our website or services to:

- Violate any law or regulation

- Promote fraudulent, deceptive, or misleading offers

- Impersonate another person or business

- Collect information without required permission

- Send unlawful calls, emails, or text messages

- Upload malware or harmful code

- Interfere with our website, systems, or services

- Attempt unauthorized access to accounts or data

- Infringe intellectual-property or privacy rights

- Promote illegal products or services

- Harass, threaten, discriminate against, or harm another person

We may refuse or discontinue services involving prohibited, misleading, unsafe, or high-risk activities.

12. CLIENT MATERIALS

You retain ownership of logos, trademarks, photographs, videos, testimonials, business information, and other materials you provide to LocalCrown.

You grant LocalCrown a limited license to use, reproduce, edit, publish, and distribute those materials as reasonably necessary to perform the agreed services.

You represent that:

- You own the materials or have permission to use them

- The materials are accurate and not misleading

- Their use will not violate another person’s rights

- Required permissions, releases, and disclosures have been obtained

You are responsible for claims arising from materials or instructions you provide.

13. LOCALCROWN MATERIALS

Unless otherwise agreed in writing, LocalCrown retains ownership of its:

- Website

- Brand name and logos

- Processes and systems

- Templates

- Strategies

- Software configurations

- Automation workflows

- Training materials

- Reports and internal methods

- Preexisting intellectual property

A client receives only the usage rights expressly granted in the applicable service agreement.

14. THIRD-PARTY SERVICES

Our website and services may use or connect with third-party platforms, including:

- Advertising platforms

- CRM systems

- Scheduling software

- Telephone and SMS providers

- Email providers

- Analytics services

- Payment processors

- Website hosting providers

LocalCrown does not control these third parties and is not responsible for their availability, security, pricing, policies, or performance.

Your use of a third-party service may be subject to that provider’s separate terms and privacy policy.

15. TEXT MESSAGES AND TELEPHONE CALLS

If you provide your telephone number and consent to communications, LocalCrown may contact you by telephone or text message regarding:

- Your inquiry

- Scheduled appointments

- Your account

- Requested services

- Service updates

- Relevant offers

Consent to receive marketing calls or text messages is not a condition of purchasing any goods or services.

Message frequency may vary. Message and data rates may apply.

Reply STOP to opt out of text messages. Reply HELP for assistance.

16. CONFIDENTIALITY

Each party may receive nonpublic business, technical, financial, customer, or marketing information from the other party.

Each party agrees to use reasonable care to protect confidential information and to use it only for the business relationship.

Confidential information does not include information that:

- Is publicly available without a breach of these Terms

- Was already lawfully known

- Was independently developed

- Was lawfully received from another source

- Must be disclosed by law or valid legal process

Additional confidentiality obligations may be included in a separate client agreement.

17. DISCLAIMERS

The website and services are provided on an “as is” and “as available” basis to the fullest extent permitted by law.

LocalCrown does not warrant that:

- The website will always be available

- Services will be uninterrupted or error-free

- Every lead will be accurate or qualified

- Every appointment will attend

- Every campaign will be profitable

- Every advertising platform will approve a campaign

- Any particular financial result will occur

Nothing on our website constitutes legal, tax, accounting, or financial advice.

18. LIMITATION OF LIABILITY

To the fullest extent permitted by law, LocalCrown and its owners, employees, contractors, and affiliates will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages.

This includes damages related to:

- Lost revenue

- Lost profits

- Lost business opportunities

- Lost data

- Advertising account restrictions

- Customer disputes

- Third-party platform failures

- Business interruption

To the fullest extent permitted by law, LocalCrown’s total liability arising from a particular claim will not exceed the amount the client paid directly to LocalCrown for the services giving rise to that claim during the three months before the event occurred.

Some jurisdictions do not allow certain liability limitations. In those jurisdictions, these limitations apply only to the extent legally permitted.

19. INDEMNIFICATION

To the extent permitted by law, you agree to defend, indemnify, and hold harmless LocalCrown and its owners, employees, contractors, and affiliates from claims, losses, liabilities, damages, and reasonable expenses arising from:

- Your products or services

- Your interactions with customers

- Materials or information you provide

- Your violation of these Terms

- Your violation of applicable law

- Your infringement of another person’s rights

- False or misleading claims made by your business

- Your misuse of leads, customer information, or LocalCrown services

20. PRIVACY

Your use of our website and services is also governed by our Privacy Policy.

By using our website or services, you acknowledge that you have reviewed the Privacy Policy.

21. ELECTRONIC COMMUNICATIONS

You agree that electronic communications, signatures, proposals, invoices, and records may satisfy legal requirements for written communications to the extent permitted by law.

You are responsible for maintaining a current email address and reviewing communications sent to you.

22. CHANGES TO THESE TERMS

We may update these Terms periodically.

Updated Terms will be posted on this page with a revised effective date. Changes apply prospectively unless otherwise required by law or agreed in writing.

Material changes to an active client agreement will be handled according to that agreement and applicable law.

23. GOVERNING LAW

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict-of-law principles.

Any legal action arising from these Terms or our services must be brought in a court with appropriate jurisdiction in Massachusetts, unless applicable law or a separate written agreement requires otherwise.

Before filing a claim, each party agrees to make a reasonable good-faith effort to resolve the dispute directly.

24. SEVERABILITY

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in effect.

The invalid provision will be enforced to the maximum extent permitted by law.

25. ENTIRE AGREEMENT

These Terms, our Privacy Policy, and any applicable proposal, order form, invoice, or signed service agreement constitute the agreement between you and LocalCrown concerning the relevant services.

Failure to enforce any provision does not waive the right to enforce it later.

26. CONTACT US

Questions about these Terms may be directed to:

LocalCrown LLC

Email: [email protected]

Phone: +1 774-370-8389

Mailing Address: 28 Church St, Ste 14 #6307, Winchester, Massachusetts 01890 US

Website: www.localcrown.co